During our March 26th CIO Covid-19 call, firms quoted the following back-in-the-office dates: April 19, April 17, April 6, April 20, April 29, April 6 and “mid April.”
Some firms are following state guidelines for each state they operate in and others have a national approach for each country where they operate.
How has supporting remote work from home affected your IT support call load? One Chicago based firm which had a normal support load of about 250 touches per day, found that initially closing offices to non-essential personnel spiked that to 529 touches per day. However, daily touches have dropped to about 350 per days as the remote-work routine has become more familiar.
We fork lifted all attorneys and staff to remote, after the initial shock everything has flattened out. On the residential side ATT U-Verse is getting killed, Spectrum is good. Our commercial ATT/Cogent/Spectrum is doing well. We limited Cisco Mobility due to the doubling of line use.
During our March 26th CIO Covid-19 call, firms quoted the following back-in-the-office dates: April 19, April 17, April 6, April 20, April 29, April 6 and “mid April.”
Some firms are following state guidelines for each state they operate in and others have a national approach for each country where they operate.
How has supporting remote work from home affected your IT support call load? One Chicago based firm which had a normal support load of about 250 touches per day, found that initially closing offices to non-essential personnel spiked that to 529 touches per day. However, daily touches have dropped to about 350 per days as the remote-work routine has become more familiar.
Our IT support call load spiked to 2 and 1/2 times the normal call volume the first week and has dropped down to normal levels now, as well.
We fork lifted all attorneys and staff to remote, after the initial shock everything has flattened out. On the residential side ATT U-Verse is getting killed, Spectrum is good. Our commercial ATT/Cogent/Spectrum is doing well. We limited Cisco Mobility due to the doubling of line use.